PRIVACY POLICY

Last updated: 02.04.2026

1. Who We Are

GLORIA TOURS LTD provides travel and tour operator services.

Contact: INFO@GLORAITOURS.COM

2. Data We Collect

• We may collect:
• Name
• Email
• Phone number
• Booking details
• Payment information (processed via secure providers)

3. Purpose of Use

We use your data only to:

Process bookings and requests

Communicate with you

Meet legal obligations

4. Legal Basis

We process your data based on:

Contract performance (booking services)

Legal obligations

Your consent (when required)

5. Data Sharing

We share data only when necessary with:

Travel partners (hotels, airlines, etc.)

Payment providers

Authorities if required by law

We do not sell your data.

6. Data Retention

We keep data only as long as necessary for legal and business purposes.

7. Your Rights

You may request:

• Access to your data
• Correction or deletion
• Restriction of processing

To exercise your rights, contact: INFO@GLORIATOURS.COM

8. Cookies

We use basic cookies for website functionality.

9. Security

We take reasonable measures to protect your data.

TERMS & CONDITIONS

1. General

These Terms govern the use of the website and services provided by GLORIA TOURS LTD

By using our website or booking services, you agree to these Terms.

2. Services

We provide travel and tour operator services, including bookings for trips, accommodation, and related services.

3. Bookings

• All requests are subject to availability
• Submitting a request through the website does not constitute a confirmed booking
• A booking is confirmed only after explicit confirmation by GLORIA TOURS LTD via email or other communication
• You are responsible for providing accurate information

4. Prices and Payments

• Prices are listed in EUROS
• Full or partial payment may be required
• Payments are processed via secure third-party providers

5. Cancellations and Refunds

• Cancellation terms depend on the specific service or supplier
• Some services may be non-refundable
• Refunds (if applicable) are processed within a reasonable time
• Cancellation requests must be submitted in writing (e.g., via email)

6. Changes

We reserve the right to:

• Modify itineraries if necessary
• Cancel services due to unforeseen circumstances

In such cases, we will offer alternatives where possible.

7. Liability

We are not liable for:

• Delays, cancellations, or changes caused by third parties
• Force majeure events (e.g., natural disasters, strikes)

8. User Responsibilities

You agree:

• To use the website lawfully
• Not to misuse or attempt to disrupt the website

9. Governing Law

These Terms are governed by the laws of BULGARIA.

10. Contact

GLORIA TOURS LTD

Email: INFO@GLORIATOURS.COM